Payment Failure Guideline

OUFER Body Jewelry support credit card/ debit card and digital wallets payout methods, like the American Express/ Apply Pay/ Diners Club/ Discover/ JCB/ Mastercard/ Visacard/ Paypal/ Vinmo , you can choose the one you are familiar to finish the order.

Here we use the Stripe Gateway to finish the credit and debit card checkout. 
We sometimes receive mails from clients/customers complaining they can't finish/complete their transaction because of some checkout issues , here we collect the reasons and solutions to why the payout is declined and how to resolve it.

There are two possible reasons why a credit card payment might fail: 
Payments declined by card issuers and Blocked Payments

Payments declined by card issues

When a charge is submitted to the issuer of your card, the card issuer have automated systems and models that determine whether or not to authorize it. These systems analyze various signals, such as your  spending habits, account balance, and card information such as the expiration date, address information and CVC.

If these information has any wrong, the payment maybe declined.

Blocked payments

Stripe’s automated fraud prevention toolset, Radar, blocks any payments that identify as being high-risk.

For example, if the Radar find the CVC doesn’t match your information on file with your card issuer, then the payments will be blocked.

Sometimes you may receive the failure information through the codes, sometime maybe descriptions, here we collect all the possible declined reasons and solutions, hope to be helpful for you.

 

Decline Codes

Description You Received

How to Do Next?

Your card has insufficient funds You need to change anonther card for payment.
do_not_honor The card has been declined for an unknown reason. You need to contact the card issuer for more information.
card_not_supported The card does not support this type of purchase. You need to contact the card issuer to make sure the card can be used to make this type of purchase.

Authenticaction_required

The card was declined as the transaction requires authentication.

You should try again and authenticate the card when prompted during the transaction.

approve_with_id

The payment cannot be authorized.

The payment should be attempted again. If it still cannot be processed, you need to contact the card issuer.

call_issuer

The card has been declined for an unknown reason.

You needs to contact the card issuer for more information.

card_velocity_exceeded

The customer has exceeded the balance or credit limit available on their card.

You should contact the card issuer for more information.

currency_not_supported

The card does not support the specified currency.

You need to check with the issuer whether the card can be used for the type of currency specified.

do_not_try_again

The card has been declined for an unknown reason.

You should contact the card issuer for more information.

duplicate_transaction

A transaction with identical amount and credit card information was submitted very recently.

Check to see if a recent payment already exists.

expired_card

The card has expired.

The customer should use another card.

fraudulent

The payment has been declined as Stripe suspects it is high risk.

You should contact the card issuer for more information.

generic_decline

The card has been declined for an unknown reason.

You need to contact the card issuer for more information.

incorrect_number

The card number is incorrect.

You should try again using the correct card number.

incorrect_cvc/invalid_cvc

The CVC number is incorrect.

You should try again using the correct CVC.

incorrect_pin/invalid_pin

The PIN entered is incorrect. This decline code only applies to payments made with a card reader.

You should try again using the correct PIN.

incorrect_zip

The ZIP/postal code is incorrect.

You should try again using the correct billing ZIP/postal code.

insufficient_funds

The card has insufficient funds to complete the purchase.

You should use an alternative payment method.

invalid_account

The card, or account the card is connected to, is invalid.

You need to contact the card issuer to check that the card is working correctly.

invalid_expiry_year

The expiration year invalid.

You should try again using the correct expiration date.

invalid_number

The card number is incorrect.

You should try again using the correct card number.

issuer_not_available

The card issuer could not be reached, so the payment could not be authorized.

The payment should be attempted again. If it still cannot be processed, you need to contact the card issuer.

new_account_information_available

The card, or account the card is connected to, is invalid.

You need to contact the card issuer for more information.

no_action_taken

The card has been declined for an unknown reason.

You should contact the card issuer for more information.

not_permitted

The payment is not permitted.

You need to contact the card issuer for more information.

pickup_card/restricted_card/stolen_card

The card cannot be used to make this payment (it is possible it has been reported lost or stolen).

The customer needs to contact their card issuer for more information.

pin_try_exceeded

The allowable number of PIN tries has been exceeded

You must use another card or method of payment.

processing_error

An error occurred while processing the card

The payment should be attempted again. If it still cannot be processed, try again later.

reenter_transaction

The payment could not be processed by the issuer for an unknown reason.

The payment should be attempted again. If it still cannot be processed, you  need to contact their card issuer.

revocation_of_authorization

The card has been declined for an unknown reason.

You should contact the card issuer for more information.

security_violation

The card has been declined for an unknown reason.

You need to contact the card issuer for more information.

service_not_allowed

The card has been declined for an unknown reason.

You should contact the card issuer for more information.

stop_payment_order

The card has been declined for an unknown reason.

You should contact the card issuer for more information.

transaction_not_allowed

The card has been declined for an unknown reason.

You need to contact the card issuer for more information.

try_again_later

The card has been declined for an unknown reason.

 Attempt the payment again. If subsequent payments are declined, you should contact the card issuer for more information.

withdrawal_count_limit_exceeded

You have exceeded the balance or credit limit available on their card.

You should use an alternative payment method.


 


Above are nearly all the reasons that may cause the failed payment.

Please contact us for free for any issues, not only payment but also any, we are always here to serve you.Ôľąsupport@ouferbodyjewelry.comÔľČ