Frequent Questions and Answers of Oufer Body Jewelry

JEWELRY

1. What grade is your jewelry?

All of of our pieces are 316L implant grade surgical stainless steel, also the 14KT gold.

2. Where are you from?

We're a group of girls that are 100% Californian made. Most of us are from the Los Angeles area.

3. Is OUFER a cruelty free, fair-trade and environmentally friendly brand?

The short answer is yes. The long answer is that we have went above and beyond to actual handcrafting, designing and sourcing all our elements that go into an OUFER piece locally, everything you see here was made right here at home in California. We are 100% cruelty free, fair trade and sustainable.

4. How do I care for my OUFER jewelry?

Wash your jewelry with a mild soap and warm water as to not irritate your piercings. Be sure to dry with a clean towel right away as to prevent rust build up.

5. What size plug gauge am I?

There is no universal sizing for plugs, what we did was listed our plug measurements in both inches and millimeters so as to make sure you can measure yourself.

SHIPPING

1. Where is OUFER located？

Oufer Body Jewelry is an international Fine & Contemporary Body Jewelry brand based in California, with designs that are inspired by everything that surrounds us from Household to Animals, fruits and Nature.

OUFER has online stores for United States, United Kingdom, Spanish, French, German and Italy. So no matter where you are, you can buy OUFER Body Jewelry from our online store easily and quickly.

2. How long does it take for Oufer Body Jewelry to ship?

Orders are processed and shipped within 48 hours after receiving your order confirmation (excludes weekend and holidays).

The shipping delivery is determined to your country.

Usually, for United States, it is about 3-6 days.

For United Kingdom, it takes about 8-12 days.

For Canada, it takes about 10-15 days.

Please read the Shipping Policy for more details.

3. How much is shipping?

Most orders are delivered within 2-7 days and the below details for your reference.

Under $20:
free shipping, Surface Mail(No Tracking Number 20-30 days)
+$1.99, (9-15 days via USPS Ground Shipping)
+$2.99, (5-10 days via USPS Priority Mail )
+$3.99, (3-7 days via USPS Air Shipping)
+$19.99, (2-3 days via FedEx, UPS,DHL)

$20-$100:
free shipping, (3-7 days via USPS)
+$19.99, (2-3 days via FedEx, UPS,DHL)

Over $100:
free shipping, (2-3 days via FedEx, UPS,DHL)

Delivery details will be provided in your confirmation email.

If you do not receive an order shipment notification and it has been more than 48 hours, please contact our customer service team via email:

support@ouferbodyjewelry.com for assistance.

4. What shipping carriers do you use?

Depending on your local courier, your delivery varies. Generally all orders are shipped via DHL or UPS.

5. How do I track my order?

Once your order ships, we will send you an email include the tracking number and tracking link of your specific shipper. You can check your order status there.

RETURNS

1. What is your return policy?

We will refund you only if your received products has any quality problem.

2. How do I return an item?

Email us at support@ouferbodyjewelry.com anytime with the following information:

Order Number
Item to return

3. How will OUFER resolve my return?

We always try our best to meet the demands of all the customers. Once we receive your package and confirm it has never been used. We will refund to you within 24 hours.

4. I sent my return! How soon will it be processed?

We will refund you within 24 hours after we receive your package.

5. OUFER Return Policy regarding Defective or Incorrect Items

If you received a broken or defective item, please email Customer Service at support@ouferbodyjewelry.com, we will refund you or resend you the items according to your willing.